RETURN POLICY

Return Policy:

  • Products must be returned within 30 days of purchase.
  • Products must be unused, in original condition, and include all original tags and packaging.
  • Some items may have special return terms, please refer to the product page for details.
  • Customized items, food, and personal care products are not eligible for return.
  • We accept order cancellations within 24 hours before the product is shipped or produced. If the order is canceled, you will receive a full refund. If the cancellation request is made before the shipping time and within the specified period for cancellations, the order can be canceled.However, once the product has been shipped, we are unable to cancel the order.

Refund Policy:

  • Once we receive the return and confirm that it meets the return conditions, we will issue a full refund.
  • Refunds will be credited back to the original payment method. It may take some time for the refund to appear in your account.

Return Process:

  1. Please contact our customer service team, providing your order number and reason for the return.
  2. We will send you a return confirmation and a return label (if applicable).
  3. Mail the item(s) back to the designated address along with the return label.

Return Address:

3rd Floor, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.

  • Once we receive and review the return, we will process your refund as soon as possible.

Return Fees:

  • If the return is initiated by the consumer, the consumer is responsible for the shipping costs. The exact cost will depend on the courier service you choose.
  • If the product is damaged or incorrect due to our error, the consumer will not be responsible for the shipping costs.

Contact Information:

If you have any questions or need assistance, please contact our customer service team at: service@healthybritain-nhs.com.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Return Process Guide:

  1. Contact Customer Service: Send an email to service@healthybritain-nhs.com with your order number and reason for return.
  2. Wait for Confirmation: We will contact you as soon as possible to confirm the return request and provide return instructions.
  3. Prepare the Item: Place the item in its original packaging and ensure it is unused and has the original tags.
  4. Mail the Item: Use the provided return label to send the item to the designated address.
  5. Refund Processing: Once we have received and reviewed the return, we will process your refund as soon as possible.

Return address：
3/F, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.